As noted by Rich ArmstrongRich Armstrong,
I've also edited the tag wiki to direct people to the appropriate support streams for bug reports and feature requests. At some point relatively soon, we'll be pushing a new help page with a reference to webapps, at which time, the organic traffic will likely provide a question for us to answer, rather than us having to move them over from customer contacts.
So one problem is that users are not reading the tag hover cards.
The tag wiki excerpt has the following
Project management tool by Fog Creek Software. Bug reports and feature requests should be directed to [email protected] or their development board.
Though on the commonly asked questions at Trello.com
Where should I ask more questions? Try the webapps stackexchange site!
So it is bit unclear here, which type of questions? I would say to at least update the blog post to read
Where should I ask more questions? Try the webapps stackexchange site! Though, bug reports and feature requests should be directed to [email protected] or the development board.
On the help page
Your question may already be answered! The Trello development and Fog Creek support teams are regularly watching the Web Applications Stack Exchange and responding to questions tagged trello. Stack Exchange is an excellent way to get high-quality answers to all sorts of questions.
Somewhere in there needs to be a line stating that feature requests and bug reports stay on Trello website.
This seems to be a similar case of Facebook.SO and StackOverflow but on a much smaller scale. So for now, I will just be closing where appropriate and hope that Trello's team will keep in constant communication with WebApps. (Hopefully someone from Trello will give an official response soon)
Continue flagging if you see a problem or ping the mods in the Chat Room (it is empty but don't worry, mods are around) for further discussion.
