If you've been watching the bloody shores as much as the rest of the regular users, you'll notice the uptick in trello questions since their launch.
For the general, "how do I make this work" things are fine and on topic.
Mixed in with those are an all too increasing set of "it would be great if you did this" or "You should include this feature". Questions asked pointedly as if Trello and Web Apps are the same being. We know they're not.
But Trello users don't know this. Why? Because they're told it's okay through unclear instructions.
Case in point, Dragging cards in Trello, can there be a distance threshold?Dragging cards in Trello, can there be a distance threshold? is a feature request/bug report about how the cards move.
Voted to close and left this comment:
Bug reports and feature requests should be directed to [email protected] or their development board.
The person asking responds:
No. They shouldn't. trello.com/help
And the first paragraph happens to be:
Stack Exchange
Your question may already be answered! The Trello development and Fog Creek support teams are regularly watching the Web Applications Stack Exchange and responding to questions tagged trello. Stack Exchange is an excellent way to get high-quality answers to all sorts of questions.
Without an explicit call, Trello is giving the cloudy impression that Web Apps is a fine place to throw their feature requests and bug tracking. That's wrong. It's neither fine nor dandy.
Two things need to happen:
- Trello needs to be clearer about what type of questions should come here and what should go direct to their board/email.
- Web Apps users should continue flagging, or voting as off topic, questions that are either feature requests or bug reports.
What more can be done or what more could we do?
