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Thanks for bearing with us while we refine our support protocol. It's our hope that the end result of this will be a blog post on how to leverage webapps.stackexchange.com to support your newly launched free application without running afoul of the current community. Our intent with directing users to webapps was to highlight the community as well as ...


16

Most of your questions are such that it's really not possible to be answered. First: Why does Unicode searching fail in Google Calendar? But when I search with a non English Unicode word, the search is not successful. This seems mainly like a bug with Google Calendar and, honestly, I don't think there's way anyone can answer, unless he's got access ...


14

I'm the Director of Support for Fog Creek Software. I actually initially vetoed Joel's plan for using Web Applications as a support stream, and we went live with no reference to Web Applications on the site and no plan to use it. A bunch of questions went up from organic users, including one inappropriate bug report, which I've flagged. We've answered those ...


14

There are several things you can do, in whatever combination you feel comfortable: Downvote (the answer is incorrect, after all) Leave a comment explaining why the answer is no longer correct/current Edit the answer to be correct. (This can be tricky, though, as it may look to some like you're changing too much of the original) Personally I go for 1 and 2. ...


14

There's nothing wrong with asking and answering simple questions - after all they're only simple if you know the answer. If you don't know the right terms to search for then no amount of Googling is going to help. It's also worth posting if you have to go through several links or wizards to get to the answer or it is buried somewhere in the depths of a ...


14

Such questions should be Closed with the custom Off-topic reason: Questions on applications or application features that are no longer available are off-topic for Web Applications as no one will ever be able to make use of the answers again. In some cases, such as Hotmail, there is a clear successor app. The tag for the retired app should be made a synonym ...


13

What's good is when a question comes through where the user has obviously tried their hand at something, anything, and now needs further assistance or a brand new set of eyes in order to push them through the gates. What's not so good are users too lazy to do one iota of research beforehand and are throwing their arms up into the crowd for suggestions. ...


12

I'm more than happy to see Trello developers pitch in and answer questions from real users. I'm fairly happy about them asking the odd (repeat odd) question and then another developer posting an answer a little while later. However, obvious Astro Turfing isn't welcome - or indeed allowed - on this or any Stack Exchange site. It doesn't matter who owns the ...


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There was no political intent here. If at all, I took a very apolitical stance and removed something that was not germane to the question at all. A reference was made to a Twitter profile of a figure that is...controversial in many circles. Since it added nothing of value to the post, and could be construed as inflammatory/offensive/inappropriate, I ...


12

Yes, a "this is not possible at this time" answer is perfectly acceptable. You should back it up with why it's not possible - quoting and linking to the relevant section of the help (if there is any) for example. Adding a workaround would be a bonus, but not essential. Of course, you should be prepared to have your answer downvoted at a later date should ...


12

I'm not an active user on this exchange, but I just noticed the question, so here goes my thought. Update 08/21/18: It is the #1 result and they even created a nice onebox for it. If you search I've lost my gmail account it's the #2 result (after ads) Change lost to can't find and it's (still) the 3rd result, other variations will still leave it in top 5 ...


11

Posting on Web Applications does not require signing up. New users can just come in and post their questions. However, they can't create the orangedox tag unless they also have 300 reputation. But, higher reputation users will shortly come along and add the tag if it fits. Keep in mind that you can't funnel all your support to Web Applications, as it has ...


11

There are three important aspects of a question post at Stack Exchange, and you shouldn't neglect any of them. They are the title, the question body, and the tags. Title This is the advertising for your question. This is what people will see in the question list on Stack Exchange, as well as in the search results in web searches such as from Google. The ...


10

No, you are not doing it wrong. By clicking the star you are marking it as a favourite, which as you pointed out pops them in to the Favorites tab in your profile making it easy for you to find them. You will receive notifications of any edits, new answers, comments & edits to answers. Marking questions as favourites does not affect the reputation of ...


10

Would it be worthwhile to create some Community Wiki canonical questions for these? Then, at least, we could close these other questions as duplicates. Yes, I think it's a good idea to have a canonical question on account recovery. Or would this just be redundant to the help/support sites already set up by these various services? Sometimes, these are ...


10

Its very possible that, unfortunately, it's simply that someone doesn't know. While I'm not massively active on Web Apps, I've had questions on Super User (which is much more active) sit for ages, and eventually get answered. It isn't you or the question. It's just the unfortunate lack of intersection between the question and someone who feels they can ...


10

Google Glass is based on Android. Why wouldn't we discuss it at Android Enthusiasts? Issues with an Apple smartwatch would be best served at Ask Different. The issues you might encounter with Facebook are going to be quite different depending on whether you're using the desktop browser version or the Android app or the iPhone app. Then what about PC ...


10

Head over to your profile, click on My Logins & click on Add More logins. Now, at the login page, login with another openID provider, or create a Stack Exchange account. You'll be able to login to your account using the selected openID provider or using Stack Exchange account


10

As Al has mentioned, anyone can post questions to the site, regardless of reputation. Just about anyone can answer as well. The exception to that is "protected questions," which one must have at least 10 reputation to answer (not including the association bonus, but that's not applicable in your case). In addition to either of those, anyone can suggest ...


10

Without a more concrete example of the kind of question you'd like to ask, the answer to your question here is: It depends. Most likely Stack Overflow would be the appropriate choice. They have tons of questions tagged html, css, and javascript. But that's no guarantee your question(s) would be on-topic there. Read the Help Center. As for WordPress ...


10

I have amended the tour to be more specific on what is allowed. The Ask About... section now states: Augmented browsing extensions that directly relate to the use of a web application (Greasemonkey scripts for a web application, etc.) I have left the Don't ask about... section as it is. Hopefully that will clear up any confusion.


10

The existence of a tag does not automatically make something on-topic. Be that as it may, yes, Github is, among other things, a Web application. The trouble is is that it's a tool used almost exclusively by developers. I don't think that it's necessarily off-topic here, but you, and future readers of your question, are far more likely to get a useful answer ...


9

I am inclined to widen the scope the FAQ to allow Web App recommendations. There a lot of existing questions that are useful. However, I would suggest that the FAQ be amended to include an example of a good question that is requesting a Web App recommendation and also an example of a bad question. It should also be made very clear in the FAQ that questions ...


9

Unless the change is done through the suggested edits mechanism where you can reject the edit as "too minor" there's not a lot you can do if someone has more than 500 reputation. At that point they can retag questions at will.


9

I would say, yes, they should be closed. However, I don't think we should go out of our way to find them. Just vote to close them when Community pops them to the front page. I asked a similar question about Hotmail, but that was motivated more by all the people coming here and complaining about the switch to outlook.com.


9

The flag system is undergoing an overhaul of sorts - active means that the flag you have raised is active in the flag queue & hasn't been acted upon yet


Only top voted, non community-wiki answers of a minimum length are eligible