5

It sounds like staff/support/founders may come in as new users when they see their product mentioned. As a new user, there is not enough reputation to comment. So in some cases I see answers given with an email address to their support center.

How to deal with this without downvoting the answer?

5

As long as they make it clear that they are the support centre and are offering a helpful answer as well as the link then leave it be.

If the answer is just a link then it should be down-voted or even flagged as spam. A comment about providing a more useful answer should posted first - to give them chance to rectify the post.

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