Questions about using Google Drive web app (https://drive.google.com) are on-topic.
Questions about additional storage promotions, storage plans, customer service, support tickets, Google policies, technologies that make Google Drive web app work are off-topic.
Questions specifically about Google Drive mobile apps, installing or using Google Drive for Desktop, Google Drive API and other stuff that doesn't involve the use for Google Drive web app are off-topic.
When asking a question about using Google Drive web app please follow the guidelines provided on Ask Question. Please pay attention to the field labels and help and the panels shown to the right on each step.
Before posting a question, first try the Google Drive built-in help.
Open https://drive.google.com and click the help button ( it's circle having a question mark inside) located in the top of the screen, near the right side.
Help button
Google Drive Top Panel
Note: The Google Drive Top Panel might be slightly different if depending on if the account have enable off-line file acces or not (only available in Chrome) and if using a Google Workspace Account.
The help menu options might vary from time to time, depending on the account type and the current circunstances like a recent change or an ongoing issue.
The basic features are the same across all the account types. Some features are available based on Google subscriptions i.e. Google One and Google Workspace Editions. Features exclusive for Workspace Editions might be administered by Workspace administrators.
Despite of the above the official help center is the same for all end-users, https://support.google.com/drive, but some content might vary depending on the account used to access, the location of the user, and the current end-user support programs and budget, i.e. contact support options.
Tips for English as Second Language Speakers
If English is your second language, please bear in mind that you will get more chances to find the help that you need if you use the terms used in user interface in English and /or the Google help resources originaly wrote in English than translating a term from another language to English, so it might be a good idea to temporally switch your Google account to use English or use a second account for your research efforts.
The same if you have are trying to get help about an error message. Try to reproduce the problem using an account using English so the error message will shown in English.
Related
As of January 6th 2023, we have 972 original questions answered.
Source [google-drive] duplicate:0 isanswered:1
