I have noticed these threads below are Customer Service requests for Cognito Forms:

I have flagged as many as I can but I feel the need to raise it here because of the volume of posts and comments that these are attracting over the last few hours.

I would also like to point out that the Cognito help website has a link to these questions as per the picture below.

Stack Exchange Q&A

Can these please be deleted as we are not customer support.

  • FWIW, I'm guessing that the links back to SE are showing the most recent questions, not specifically intentionally those three.
    – JAD
    Jan 12, 2018 at 10:14
  • @SurajRao, already on there, second one down :)
    – user170564
    Jan 12, 2018 at 10:24
  • It'd be nice if one of those could be the canonical question and all the others closed as a duplicate of that.
    – ale
    Jan 12, 2018 at 14:06

2 Answers 2


First of all, we can't blame the users; they're just following the instructions on the help page. They don't know our rules; that this is a Q&A site and not a discussion forum. By the way, this page doesn't even list customer support questions as off-topic. That's probably why they post the same question multiple times, and 'me too'-non-answers. Coincidentally, this user even managed to accept the duplicate I suggested.

Note that it also could have been a possible troll; we had a similar situation in the past with this question where somebody posted a lot of anonymous (non-)answers (with separate names) stating that they had this problem too, in various ways.

Flagging the questions as off-topic is correct; it's harder to flag them as duplicates because that's only possible if the target has an upvoted answer. The ♦ moderators are already notified (via this meta-topic, and via chat) and will deal with the mess here; we're also reaching out to Cognito Forms to adjust the widget on their help page.

In the meantime, the flood of posts has dried, so the service is probably working again.

  • I noticed that their login page is slow and sometimes timing out at the moment, so at least on this it occasion it seems like there's something wrong with their server.
    – PeterJ
    Jan 12, 2018 at 10:58

As already was mentioned, the correct way to proceed is to flag/vote to close as off-topic, first. Those questions eventually could be deleted.

I think that we could benefit from having as FAQ a question like

Why we're not customer support for [your favorite company]

A link to the above post could be included in the closing reason so the OPs could have a bit of an extended explanation about why their questions were put on hold / closed.

As of April 2023 in Web Applications Stack Exchange, there are +100 posts that have been bumped by Community-User more than +20 times. Most of these posts are +5 years old. From the Top 100, 57 are tagged . For details see answer to Kind reminder, voting is Important!

From Why and how are some questions deleted? (emphasis mine)

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