Using Web Applications as a product support forum

Question

I'm looking into using webapps.stackexchange.com as a support forum for our product Orangedox for Dropbox. Since I'm a big fan of Stack Overflow I would rather use a product like this, where anyone can answer the question, instead of the usual product specific forum.

The idea is to simply provide two links for the user

• One to browse previously answered questions
• and one to ask a question

However, I'm a little concerned with a couple of points

1. This will require the user to sign-up for Web Apps, or at the minimum re-enter their name and email
2. You need 300+ reputation to create a new tag "orangedox"

Does anyone have experience using Web Apps as the main help forum for their site?

Bonus! if you have 300+ reputation on Web Apps and you don't mind asking a question about Orangedox for Dropbox so the tag "orangedox" can be created that would be a huge help

UPDATE Following Eight Days of Malaise answer below here is what we've come up with for a solution. Comments are encouraged

Answer 1

Posting on Web Applications does not require signing up.

New users can just come in and post their questions.

However, they can't create the orangedox tag unless they also have 300 reputation. But, higher reputation users will shortly come along and add the tag if it fits.

Keep in mind that you can't funnel all your support to Web Applications, as it has to be supplemental to the main support you already take care of on your side.

If you do post, be sure to mark your affiliation with the product.

Answer 2

As long as the questions asked here are on-topic for Web Apps, they'll be welcome, although I expect that they'll require some very specific knowledge that may not be well-represented here. If you're planning on answering the questions then that's all to the good.

I would caution you, however, against attempting to turn Web Apps into your general-support forum. There are a lot of questions that your users might have that will not be welcome here: Bug reports. Feature requests. (Actually, Eight Days of Malaise links to several good resources in his answer.) When those ill-fitting questions are ultimately closed and deleted here, your users will look at you in a negative light.

Further, we don't create tags ahead of time. (The software doesn't support it, actually). Once there is an actual question then we can create a tag.