Where should I ask about what helpdesk software to use?

Question

I am looking for a certain type of web app but I found that is considered off-topic here.

Which Stack Exchange site would be appropriate?

Answer 1

I am guessing that this is in response to this question that has been closed.

In short, there isn't anywhere on Stack Exchange that this question would be appropriate as it is essentially a recommendation/shopping question.

There has already been a discussion on meta about these types of questions.

If your question was about a specific Web Application relating to a specific problem that you have encountered then you might have a bit more luck. If you just want a list of recommendations then this isn't the place.

Off the top of my head, you could try using http://alternativeto.net/ which might provide you with a list of suitable Applications.

Answer 2

Recommendation requests for web applications are considered on-topic for Software Recommendations. Note that recommendations for web sites are not accepted there; the web tool you ask for needs to "act like an application". ¹